When considering landscaping supplies in Ohio, many of us have come to recognize Ohio Mulch as a notable supplier. With a variety of products including mulch, stone, and topsoil, they cater to a wide range of gardening and landscaping needs. Over the years, our experience with Ohio Mulch has highlighted both their strengths and areas where improvement could be seen, shaping our overall perception of their service and product quality.
Our encounters with Ohio Mulch across various locations, such as Columbus and Cincinnati, reflect a spectrum of customer experiences. We’ve noted that while some consumers find value in their competitive prices, others express concerns regarding aspects like customer service and delivery promises. As is the case with many businesses, we understand that experiences can vary significantly from one customer to another, and these shared reviews contribute to our collective understanding of what Ohio Mulch offers to Ohio residents.
Ohio Mulch Overview
Ohio Mulch has established itself as a key player in the landscaping supply sector, particularly noted for providing an array of quality landscaping products such as mulch, stone, and topsoil.
Company Profile
Ohio Mulch is a landscape supply company that has been serving Ohio residents for over three decades. With our headquarters situated in central Ohio, we have expanded to numerous locations, including Columbus, Cincinnati, Dayton, and Delaware, to name a few. Our services cater to both residential and commercial customers, and we pride ourselves on our commitment to delivering quality products and services.
| Headquarters | Years in Business | Locations |
|---|---|---|
| Central Ohio | 34+ years | Multiple across Ohio |
Product Range
We offer a comprehensive selection of landscaping materials. Our product range includes:
- Mulch: An assortment of mulch types such as hardwood, black, brown, red, cypress, and pine mulches.
- Stone: We supply bulk stone to meet a variety of landscaping needs.
- Topsoil: Our high-quality topsoil is suitable for various gardening and landscaping projects.
- Gravel: We deliver gravel in several sizes and compositions.
In addition to these, we endeavor to meet the specific requirements of our customers with specials and dedicated services, such as fundraisers and team support for the community. We sell our products both in bagged form for smaller projects and in bulk for more extensive needs. Our team is equipped to handle delivery to thousands of customers throughout Ohio, ensuring timely and reliable service.
Customer Experience
In assessing Ohio Mulch, we pay particular attention to the facets that shape customer experience: service and support alongside consumer feedback. Through these lenses, we gain insight into the company’s operations and its impact on clientele.
Service and Support
Our inclination is to emphasize the significance of service quality and support when interacting with Ohio Mulch. There have been instances where customers faced issues with delivery policies, some citing discrepancies in advertised free delivery services which actually required minimum purchases. It’s crucial for businesses like Ohio Mulch to maintain transparency and uphold professionalism to foster trust.
- Delivery Policy: Claims of free delivery were tied to minimum purchase requirements.
- Responsiveness: Customer service has shown variability in dealing with inquiries and resolving issues.
Consumer Feedback
Consumer feedback is a vital indicator of a business’s performance. Ohio Mulch has accrued a mixed spectrum of reviews across platforms such as Google and Yelp. Within these reviews, customers often highlight both positive and negative experiences, thereby affecting the company’s overall rating.
- Google Reviews: Ohio Mulch exhibits a 3.9-star rating from 91 reviews in Sharonville and a slightly lower rating of 3.6 from 67 reviews in Plain City.
- Birdeye Profile: The Sharonville location generally receives higher ratings compared to other branches.
- Recurring Themes: Common points of praise include the cost-effectiveness of the products, while some criticisms point to issues with service and support.